Customer Service Course - Level 3

Installment Plan Price: £359.99

Full Payment: £360.00

Course Code : PI312
Format : Paper
Accreditation : ABC Awards
Suggested Duration : 200 Hours
Level : 3

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Total Cost: £360.00

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Course Description

Customer Service Course - Level 3 Diploma

Our Customer Service Course has been designed and developed to provide individuals who work or would like to work within a customer service position. Students will be able to develop and gain a greater understanding, of what it really entails to provide an excellent standard of customer service in a professional manner. You will be provided with all the necessary knowledge needed to develop your skills in this area.

Providing excellent customer service is one method of gaining a competitive advantage over your rivals. If you are willing to go the extra mile, customers will recognise your willingness to exceed their expectations. 

It is vital that businesses are aware of the importance of customers and how to deal with them in an effective manner. Companies who recognise their needs and are able to best assist their customers, are the ones that are market leaders.

Exceptional customer service must be planned for, and staff should be trained to deliver such a high standard of care, by staff at all levels in the company working as a team. Students will be provided with a real insight into the practices and principles of customer service, which will enable learners to boost their knowledge and enhance their skills. 

Students will be required to study nine units, all of which will relate to a different topic regarding effective customer service. 

When purchasing your course, we strive to provide you with the best possible deal available. The cost of the course covers the registration fee, certification fee, and also tutor support. 


No Previous Knowledge Required

There is no previous learning knowledge or experience needed to enrol on to this programme. This makes our Customer Services Diploma accessible to anyone who would like to develop their knowledge and understanding in this field. 


Course Modules

  • Module 1: Understanding Customer Service

  • Module 2: Knowing the Customer Service Rules

  • Module 3: Making Customer Service Personal

  • Module 4: Improving the Customer Relationship

  • Module 5:  Monitoring and Solving Customer Service Problems

  • Module 6: Processing Customer Service Complaints

  • Module 7: Working with others to improve Customer Service

  • Module 8: Promoting  Continuous Improvement in Customer Service

  • Module 9: Developing Customer Service Skills


12 Months Tutor Support

Students will receive a course manual and a study guide. You will also be assigned a personal tutor who will be on hand to answer any questions you may have, throughout the duration of the programme (via mail or email). Learners will also be able to access our student support team who are available to provide you with any practical advice you may require. 



To achieve the Customer Service Diploma Level 3, students will be required to complete a number of assignments and exercises. Your personal tutor will then review, mark and provide you with feedback on your work. 


Awarding Organisation

At the end of this course successful learners will be awarded a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government  for their qualifications on the national framework i.e. the Qualifications and Curriculum Framework (QCF). 

It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries.   As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.


 Click here for more information about Awarding Organisations

Full Payment

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£360.00 Full Payment

Installment Plan

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£59.99 Deposit & 6 payments of £50.00

£59.99 Deposit