Customer Service Excellence Course - Level 3

Installment Plan Price: £269.99

Full Payment: £270.00

Course Code : SH206
Format : Paper
Accreditation : ABC Awards
Suggested Duration : 60 Hours
Level : 3

Full Payment

The fastest way to start studying
today with eCertified Learning.

Get a 0% Online
Discount if you pay in full today!

Total Cost: £270.00

Installment Plan

Can't afford the full payment in one?
Pay monthly instead!

6 Monthly Installments of £35.00 with an initial deposit of £59.99!

Total Cost: £269.99


    Can't find the course you were looking for? Use our A-Z Course Finder to view our full range of courses.

    Read More


    eCertified Learning can offer customers a range of finance options with deposits starting from £49.99. 

    Read More

  • Latest Blog Posts

    • Surprisingly Educational TV Shows

      With the rise of reality television came an opportunity for many new varieties o....

      Read More

    • What techniques might a Criminal Profiler use to assess a subject?

      When watching crime TV series, films and novels, have you ever wondered how inve....

      Read More

    • How to Successfully Manage your Workforce

      Effective management of your workforce is key for the success of your business....

      Read More


      The First Aid Awareness programme will aim to equip learners with a better under....

      Read More

Course Description

Customer Service Excellence Course - Level 3

Our Customer Service Excellence Course provides students with a greater understanding of service and why it is of paramount importance.

Learners will be able to define service excellence, as well as develop the ability to recognise what customers want, and be able to design and create a plan in order to meet such demands/ needs.  

Students will then learn how to effectively monitor the strategy and assess its success, as well as to maintain service excellence within your business. 

This programme has been supplied by our partner organisation – Kendal Publishing.

No Previous Knowledge Required

There is no previous learning knowledge or experience needed to enrol on to this programme. 


Course Modules

  • Module 1: What is Customer Service Excellence?

  • Module 2: Why is Service Excellence Important?

  • Module 3: What do Customers Want?

  • Module 4: How to Plan for Service Excellence

  • Module 5: How to Deliver Service Excellence

  • Module 6: How to Monitor Service Excellence

  • Module 7: How to Maintain Service Excellence


12 Months Tutor Support

Students will receive a course manual and a study guide on enrolment. You will also be assigned a personal tutor who will be on hand to answer any questions you may have, throughout the duration of the programme (via mail or email).

Learners will also be able to access our student help team who are available to provide any practical advice you may require (via email or telephone).

You can feel confident that unlimited support is available, so there is no need to feel isolated. 



To achieve our Customer Service Excellence programme, students will be required to complete a number of assignments. Your personal tutor will then review, mark and also provide you with feedback. Students are not required to attend an exams centre. 


Awarding Organisation

At the end of this course successful learners will be awarded a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government  for their qualifications on the national framework i.e. the Qualifications and Curriculum Framework (QCF).  It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries.   As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.




 Click here for more information about Awarding Organisations

Full Payment

Get started on your course today!

Get a 0% Online Discount if you pay in full today

£270.00 Full Payment

Installment Plan

Get started on your course today!

£59.99 Deposit & 6 payments of £35.00

£59.99 Deposit