Effective Customer Care Course - Level 2

Installment Plan Price: £269.99

Full Payment: £270.00

Course Code : PI116
Format : Paper
Accreditation : ABC Awards
Suggested Duration : 12 Weeks
Level : 2

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Total Cost: £270.00

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6 Monthly Installments of £35.00 with an initial deposit of £59.99!

Total Cost: £269.99


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Course Description

Effective Customer Care Course - Level 2

The Effective Customer Care course is suitable for anyone who wishes to develop and improve their knowledge and skills in this field. This course will assist learners in providing professional customer service.

It will guide students through a range of approaches and techniques when it comes to dealing with the public. 

The course will focus on the main areas that can improve your customer service skills and provide you with an understanding of how it can benefit your business.

On purchasing your course, we strive to provide you with the best possible deal available including the registration fee, certification fee, and full tutor support within the price. Tutor support will be available for 12 months.

We are so confident that our prices are the best, we will price match any like for like course you find with another company.

Course Modules

  • Module 1: Recognising Customers

  • Module 2: The Importance of Exceptional Customer

  • Module 3: Customer Care and Service Principals

  • Module 4: Providing Information, Advice, Products and Services to Customers

  • Module 5: Responding to Special Requests

  • Module 6: Customer Service and Legislation

  • Module 7: Dealing with Customer Complaints

  • Module 8: Helping Customers with Particular Needs


12 Months Tutor Support

On enrolment you will receive a course manual and study guide. You will be assigned a personal tutor who will be on hand to answer any questions or queries you may have throughout the duration of the course.  You will also be able to access our student help desk who will be available to answer any other questions you may have.



In order to achieve the Effective Customer Care qualification, you will be required to complete a number of assignments, which will be reviewed and marked by your personal tutor. You will also need to complete a multiple-choice questionnaire. 


No Previous Knowledge Required

There is no previous learning knowledge or experience needed to enrol onto this course. This makes our Effective Customer Care course easily accessible to anyone who has a keen interest in this subject. 


Awarding Organisation

At the end of this course successful learners will be awarded a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government  for their qualifications on the national framework i.e. the Qualifications and Curriculum Framework (QCF). 

It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries.   As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

 Click here for more information about Awarding Organisations

Full Payment

Get started on your course today!

Get a 0% Online Discount if you pay in full today

£270.00 Full Payment

Installment Plan

Get started on your course today!

£59.99 Deposit & 6 payments of £35.00

£59.99 Deposit