Terms And Conditions


Terms and Conditions

Copyright, Terms and Conditions

Use of the eCertified Learning website 

Terms and Conditions and Copyright. Please make sure you have read and understood eCertified Learning’s terms and conditions, prior to placing you order. If you proceed to place an order with us you will be deemed to have understood and agreed to these Terms and Conditions.

1) Definitions 

In this terms and conditions document unless stated otherwise:

“eCert’” means eCertified Learning

“eCertified Learning package” will mean the course(s) identified, all related Materials and support, where applicable; “Materials” means the learning materials and book for the eCertified Learning Course or any part of them;

“Services” means the support and tuition regarding the chosen eCertified Learning Course, as described on the website.

“Price” means the price of the materials, Tutor Support Services, Student Registration, and Certification Fees. It does not cover the cost of postage and packaging.

“Support Period” means one year from the date of the Sale Agreement or otherwise as stated in your chosen materials.

 Singular words shall include the plural and vice versa. The headings included are for only for convenience. They shall not affect the construction or interpretation of these terms and conditions.

2) Payments

2.1 We agree to sell and you agree to buy the eCertified Learning package for the Total Cost/Cash Price and on the terms present in this document.  

2.2 The Price is payable before the delivery of the learning Materials by your chosen payment method (this can be in full or by instalments), by cheque, credit or debit card.

2.3 Under no circumstances shall we be regarded to have received payment until eCertified Learning have actually received the payment in full.

2.4 The price payable will cover the cost of all materials, full tutor support, Awarding Body registration and also certification fees. It does not cover external exam fees. In the circumstance that the purchaser does not engage with the learning process through their tutor within two months from receiving their course or fail to complete their payment plan, then the supply would return to the provision of learning material only.

2.5 We reserve the right to occasionally change the amount of the cost of the course. The current price of our courses will be displayed on the website

2.6 Students who pay for their course through instalments and complete their course before full payment is received will not be issued with final certification until full payment has been made.

2.7 Learners that choose to pay for their course by Direct Debit will need to follow adhere to the terms and conditions in place related to monthly payments.

2.8 Individuals that choose to cancel Direct Debit payments (via their bank or paypal) will automatically have their course suspended and will need to make alternative arrangements to cover the full outstanding payment as soon as possible. The outstanding balance will be forwarded to a debt collection agency if payments are not taken via eCertified Learning or NCC Resources LTD.

2.9 Customers will not be allocated additional time to complete their course as a result of any suspended period due to instalment issues

2.10 eCertified Learning will add any missed Direct Debit payment that is returned by the bank to the Direct Debit payment due the following month. This will lead to a double payment and the client is obliged to ensure that the necessary funds are available to cover this

3) Delivery and Care of the Materials

3.1 On receiving payment, usually within 7/10 working days, we will release the Materials to you in one despatch

3.2 Learning Materials will be sent via post or courier to the address you provide to us

3.3 It is essential you inspect the Materials upon delivery and inform us immediately if there are any damages 

3.4 If you do not notify us within seven days after delivery of any damages to your learning materials, then it will be deemed you have accepted them.

3.5 The risk of loss or damage in Materials will pass to you upon delivery.

4) Services 

4.1 Throughout the Support Period, you will be provided with support and tuition as presented on the website or materials

4.2 On request, we may at our own discretion provide extensions on the Support Period. This may incur an agreed charge

4.3 It is necessary that a copy of the student’s coursework is available for audit purposes. Unless we receive a written request to the contrary, then coursework submitted to eCertified Learning for marking will not be returned. It is sent entirely at the responsibility of the student. Students please note it is vital to keep copies of all work submitted to eCertified Learning

4.4 Student will receive all the necessary information needed if they are sitting an external examination at the end of their course. We will help and support you in making your examination arrangements. You will be held responsible for making arrangements to enable you to sit the exam, and for any fees incurred.

4.5 If we assist you in making your examination arrangements through supplying you with information about the time and location of examinations local to you, or reserving an examination place. It is crucial that you acknowledge that we are not held liable for any losses experienced by you as a consequence of inaccurate information supplied in relation with any such arrangement.

4.6 eCertified Learning works with a number of Awarding Organisations (AOs) and reserves the right to arrange learner certification through alternative AOs other than those advertised should the need arise due to operational requirements.

5) Warranties and Limitation of Liability

5.1 We warrant that the Materials will be of a satisfactory level of quality. We do not warrant that the Materials provided will be error free.

5.2 We warrant that we will carry out any of the following services with reasonable care. 

5.3 Other than in respect of liability for personal injury or death arising from our negligence

We will not be liable for the following:

Other than in respect of liability for death or personal injury arising from our negligence, we shall not be liable for:

(a) Any losses that occurred that were not foreseeable to both parties when this Agreement was made

(b) Any losses that were not caused by any breach on eCertified Learning’s part

(c) Company losses and/or losses to non-consumers

5.4 Our liability for direct losses that arise out of our negligence (other than in respect of liability for personal injury or death), the breach of contract or any other cause of action that may occur in connection with this Agreement will be limited to the total price paid for the eCertified Learning package as quoted.

5.5 Except in the circumstance of personal injury or death arising, we shall not be held responsible or liable for any indirect or significant loss or damage of any kind. This includes any loss of profits or revenue, and the loss of opportunity or your liabilities to third parties that may occur as a result of this Agreement.

6) Other Terms

6.1 No relaxation which we can extend to you will affect our rights under these Terms and Conditions

6.2 You must notify us immediately, in writing, of any changes to the address provided. Any announcements or notices required to be served under these Terms and Conditions will be deemed properly if they are sent to your previous address by prepaid post.

6.3 All liabilities that may arise under these Terms and Conditions will be enforceable against you after termination of this Agreement

6.4 If any section of these Terms and Conditions is considered to be unenforceable by a Court of Law, the remaining terms and conditions shall continue

6.5 If you have a Scottish address then the laws of Scotland will apply to these Terms and Conditions. If not the laws of England and Wales apply.

6.6 In regards to special offers, eCertified Learning has the right to cancel any order that complies with special offer terms irrespective of discount codes that can be used at the checkout.

7) Cancellation

7.1 Under the Consumer Protection (Distance Selling) Regulations 2000 the customer has the right to cancel this Agreement. This is valid in the circumstance that the goods remain unopened and unused. The buyer has 14 days to return a course of having received the goods. The buyer must pay for any costs associated with the return of goods.

7.2 If you do decide to cancel then you must return the Materials to us in perfect condition. Providing eCertified Learning receive the learning materials in good condition without damage or any marks on them, then the consumer will receive a full refund. This will deduct the cost of the postage and packaging. If you chose to pay for your course in instalments then your will receive a full refund minus the administration fee. If we have to collect the learning Materials from you then this may lead to a fee for doing so. There is the exception that applies to all Nail Courses (EN 163, 164, 177, 178, 180) where the buyer is complying with the terms in 7.1 will obtain a refund for the amount of the Contract price (if any) that the organisation has gained in clearing fund from the Buyer in relation to the goods less a handling charge of £49.99 which will be used for the repackaging of the product.

7.3 If the consumer wishes to transfer on to a different course, we may transfer the learner at our sole discretion. This will be of a small charge. If we agree to such transfer, we will also transfer the fees paid for the eCertified Learning Package, which you may wish to discontinue towards the amount payable for the new chosen course. This is only valid if we have received payment for the balance of fees outstanding with regards to the new course (if the new course is more expensive than the discontinued eCertified Learning Package).

7.4 Unless it has been agreed by both parties, then you will not have the right to cancel your course by giving notice of cancellation for the supply of computer software if they have been unsealed by you or if online learning materials have been accessed. This term also applies to any books which have been purchased from the eCertified Learning Bookstore. We do not offer a refund or accept cancellations for any learning material which is book only. 

7.5 If learners wish to cancel any A Level or ODL coded course, there will be a £20 charge for our administration fee. This is regardless of the payment method made and the cancellation time.

7.6 For copyright purposes, our Cancellation policy does not apply to any pack sold which includes CD’s/DVD’s. 

7.7 If you pay via instalments you can cancel your order within 14 days of placing the order. Any deposit paid is non-refundable. This deposit can be transferred to a different course at our sole discretion.

8) Data Protection

You agree that, in regards to information, which we hold on you, occasionally we may:

8.1 We have your consent to provide the Materials to you and perform our obligations to apply and enforce our rights under these Terms and Conditions.

8.2 We are allowed to use your information to notify and inform you about other courses we offer, as well as products or services that may be of interest to you.

8.3 We have the right to share your information with our group and association companies. This will allow them to notify you about other products and services available to you

8.4 You the learner, will have a legal right to stop us from contacting you. You also have the right to stop us from providing your details to others for direct marketing purposes. You can do this by contacting us via telephone, mail or email.

8.5 You can access a copy of our full privacy statement which can be viewed at:

http://www.ecertifiedlearning.co.uk/privacy

8) Price Match Guarantee

Here at ECertified Learning, we strive to provide our customers with the best possible deal when it comes to purchasing your course. We want our customers to feel like they are receiving value for money, which is the reason why we offer a Price Match Guarantee. 

We try our very best to check our prices against competitor websites. This means you can feel confident when buying our courses, in that you will receive the best deal. ECertified Learning promises to offer you the lowest internet price available. If you do find that you have come across an internet retailer providing the same course materials at a lower price, then we will match that price. This is accepted and valid for a period of up to seven days of purchasing the course with an extra 5% of the course price. 

It is important that you understand that the products provided need to be identical to those offered by our competitors. The course must be available and in stock for immediate home delivery. 

The Price Match Guarantee Process:

If you find a lower price on one of our competitor websites, you will then be required to send us an email with the relevant details. You should name the subject of the email “Price Match” and send it via our contact form.

It is vital that you provide the following information in your email:

       -Your name and personal contact details

       -The Item(s) you are comparing as well as the price of the cheaper item

       -The company name and the URL of the website page of the course at a lower price

       -Provide a screen shot of the cheaper price offered (please include the date and time you visited the website

       -Upon receiving these details, we will reply to your email within three working days.

       -If we accept your refund request, there is a 14 day period for the delivery of your refund. This will be credited as a second transaction on your debit or credit card. 

 

The time is take for the refund to appear on your credit/ debit card statement differs, so it may not be on your next statement.  

Terms and Conditions

       -The course learning materials are required to be identical to the materials provided by eCertified Learning. Such materials need to be new and in the same condition they were received in.

       -It is important that you are aware that if either materials include any additions to the course e.g. a free gift such as a USB Pen Drive, these are not included in the Price Match Guarantee.

       -Courses must be ‘like for like’.

       -The cost that will be used to calculate the price includes shipping costs and VAT taxes.

       -The online retailer that is providing the lower cost should have the product in stock for immediate delivery.

       -The online retailer should be a fully operating business website in the UK, as determined by eCertified Learning.

       -We do not accept auction websites for the price guarantee. Classified ads of a sole entity selling a single item for example a listing seller on Ebay. 

       -The email should be received by us within seven days of the purchase date. 

       -Our Price Match Guarantee is restricted to one claim per person in any 90 day period. 

       -Our guarantee is also limited to the same item number per customer e.g. if a bulk purchase is made, only one course will be price matched. 

       -The Price Match Guarantee does not apply to online retailers that are running promotions or special offers e.g. coupon offers, quantity discounts, free gifts or even special orders. 

       -This guarantee applies to online orders only. If the competitor is offering a course at a lower cost in print or in store, it must be available online to qualify for the price match. 

       -ECertified Learning should be able to confirm the lower cost with reasonable efforts by its staff. 

       -ECertified Learning reserves the final right to best determine eligibility for this price match guarantee. 

       -In some instances, a retailer will advertise a low price for an item, but they will only have a limited number of items in stock. If the item is unavailable and the competitor has a limited number of an item at a certain price, then it will not qualify for the Price Match Guarantee. 

       -Our Price Guarantee is subject to change. This can be without any prior notice. 

       -Instalment plans cannot be matched. An products at a discounted rate through eCertified Learning cannot be Price Matched.

 
 

Use of the eCertified Learning website

Your use of the Web pages located within (eCertified learning web page needed) (“Website”) is subject to the terms outlined below (“Terms”) Such Terms will only apply to this Website and not to other websites.

If you choose to use any pages on the eCertified Learning Website this will signify your agreement to comply with these Terms and Conditions. We have the right to amend these Terms at our sole discretion at any time. This will be done by posting the amended terms on this website.

Terms of Use

eCertified Learning grants you a limited license to have access and to make personal use of the Website, subject to the Terms and Conditions. Without written consent from eCertified Learning you do not have the right to reproduce, duplicate, download, copy, sell or resell or otherwise exploited for commercial purposes.

You may not frame or utilise framing techniques to enclose any trademark, log or other proprietary information (this includes images, page layout, text and form) of eCertified Learning and/or its affiliates or licensors unless written consent has been given.

You do not have the right to use any meta tags or any other “hidden text” utilising eCertified Learning’s name or Marks without the express written consent of eCertified Learning. 

Any unauthorised use terminates the license granted by eCertified Learning. This website is provided by eCertified Learning on an “as is” and “as available” basis. eCertified Learning makes no representations or warranties of any kind, express or implied, as to the operation of this site, or the information, content or materials included on this site. You expressly agree that your use of this site is at your sole risk.

Copyright Notice

eCertified Learning © 2013. All rights reserved. All content provided on the Website (“eCertified Learning Content”) is owned by or licensed to the eCertified and/or its affiliates and protected by international copyright laws. ECertified and its licensors retain all proprietary rights to the eCertified Learning Content. You may not reproduce, transmit or distribute the eCertified Learning Content without the prior written consent of eCertified Learning.

All trademarks, service marks, trade names, logos and graphics (“Marks”) indicated on this site are registered trademarks of eCertified Learning and/or its affiliates. You may not make any use of these Marks without the prior written consent of eCertified Learning.

Learning Materials

All learning materials provided by eCertified Learning are intended for individual personal use and are protected under English and International copyright laws and conventions. They may not be published, sold or copied or in any other way reproduced or distributed.